The PSA’s Customer Charter is our statement of the standards of service that our customers can expect to receive.
Our Customer Service Action Plan shows how we will monitor and evaluate the commitments outlined in the Customer Charter. The Customer Service Action Plan is built around the Twelve Guiding Principles of Quality Customer Service.
The PSA is committed to serving the private security industry and anyone that uses our services by ensuring that we provide a high standard of quality service.
These interests are in addition to any safeguards provided under consumer rights legislation. Information on consumer rights is available from the website of The Competition and Consumer Protection Commission (CCPC) – please click on the following link Consumer Rights & Personal Finance – CCPC to access their website.
